Most Popular Articles... Last Modified Q10049 - FAQ: I have several agents that are in different departments. How can I prevent them from seeing who is online in the visitor monitoring for other departments? 2/21/2008 Q10045 - HOWTO: How do I set up and configure Velaro's click-to-call capabilities? 11/3/2007 Q10024 - HOWTO: How do I unblock an IP address? 5/21/2007 Q10020 - HOWTO: How do I pass custom information into the Velaro desktop and view it while a visitor is on my site? 6/15/2007 Q10037 - FAQ: How do I add automated chat requests to my web pages? 5/23/2007

Latest Additions... Last Modified Q10102 - FAQ: How can i pass known information on one of my website visitors into a survey? 5/16/2008 Q10044 - FAQ: I have added Velaro's advanced visitor monitoring to my web pages. However, when I proactively initiate a chat, or use the auto-initiate feature, the chat request does not show properly on the visitors page. What is wrong? 5/5/2008 Q10036 - FAQ: How do I set up and use Velaro's co-browsing feature? 5/5/2008 Q10100 - FAQ: I have seen where an agents picture can be added to the chat window, how do I add this? 5/5/2008 Q10099 - FAQ: What are the recomended pixel dimensions for the chat header and other images that can be placed in the image gallery? 5/5/2008

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