Velaro's real-time visitor monitoring script provides the additional capability to make automated chat requests to visitors. Automated requests are very powerful in that they do not require your agents to manually try to initiate a chat session with each visitor. In addition, once you have automated requests set up correctly they will only be displayed to visitors if an agent is online and available to take a request.

You can configure automated request on each individual web page to be displayed after the visitor has been sitting on that page for a specific amount of time.

You can configure you're account to only show an automated requests 1 time for each visitor within a specific amount of time. That way, you can ensure that your visitors are not getting inundated with too frequent auto-requests.

To set up automated requests, you first need to ensure that your web pages are properly constructed. After making sure your web pages are set up properly, follow these easy steps:

1. Log into the Velaro control panel at http://login.velaro.com
2. Select Deploy -> Visitor Monitoring Scripts from the main menu.
3. Select the "Auto-Invites" option below the default script that you are presented.
4. Enter the number of seconds you want a visitor to be idle on a page before an automated chat request is presented.

5. Click Update

6. Make sure that you set any other visitor monitoring script options that you will require for your web page(s).
7. Copy this script to your clipboard.
8. Replace any existing Velaro visitor monitoring script with the new one into all of the HTML pages within your website which you want an automated request. Velaro recommends that it be inserted at the BOTTOM of each page, immediately before the closing </body> tags.

After the scripts have been added to the page, you should configure the frequency that you want auto-initiated requests to display. To configure this option, select the "Setup" -> "Visitor Filtering" option from the control panel menu.

By modifying the "Auto open chat frequency" option you will control the timespan that Velaro will use to display multiple auto-initiated requests to an individual visitor. For more information on the frequency please see this article in our knowledge base http://www.velaro.com/kb/KnowledgebaseArticle10011.aspx?
If you want auto-initiated requests to show up all the time, set this value to 0.