To set up customized images and chat windows for different sites, we recommend that you use our 'departments' capability.

By using departments you can set up custom buttons and images for each website.

To set up multiple departments, please do the following:

IMPORTANT: IT IS VERY IMPORTANT THAT YOU FOLLOW EACH OF THESE STEPS.

1. Log into the control panel at http://login.velaro.com
2. Select Account -> Departments from the menu.
3. Create a new department for each "site"
4. Add all the users you want to receive chats to each department.

Now that you have your departments setup for your different sites you will want to add your new chat buttons and banners to your account.

1. Select Account -> Image Gallery from the menu.
2. Select My Gallery -> Buttons from the tree navigation
3. Upload your site's online and offline buttons from the "Submit Image" section. Ensure that you are in the My Images and NOT the community gallery.
4. Once all of your buttons have been uploaded you can then upload your banner images you wish to use by clicking on "Banners" from the navigation tree and repeating the upload process.

Now that all of your images you wish to use have been uploaded you can customize the forms and buttons for each site.

1. Select Engage -> Deploy from the main menu.
2. For each department listed on the left, select the online and offline buttons you want to display on each site.

3. Now select Engage -> Design from the main menu.
4. You will see a list of all the different forms and different departments. Select each "department" that you created earlier, and customize the chat forms the way you want them to look. Please note that all items that are in italics are shared across all forms.

After you are done customizing all the forms, you now need to generate a different script for each site.

1. Select Engage -> Deploy.
2. Select the department you wish to create a new button script for.
3. Select the appropriate options for SSL, etc.
4. Once the script has generated you can copy and paste that into your website as the live help button.

For each additional site select the apporpriate department you want to get the script for and repeat the above steps..

Now you will need to deploy you visitor monitoring scripts for your different sites.

1. Select Website ->Visitor Monitoring
2. Select the appropriate department on the left.
3. Select the appropriate settings if you would like to auto initiate a chat, .ASP pages, or SSL.

Copy and paste this script into your web pages for that site.
Repaet the above for each site you will be using this on.

NOTE: This script belongs at the bottom of each page, near the last </body> tag.