Velaro's real-time visitor monitoring service allows your agents to view, and interact with, your web site visitors.

To deploy visitor monitoring:

1. Log in to login.velaro.com with your administrator account
   
2. Select the Website > Visitor Monitoring menu option
   

The main portion of this page shows you the script used to enable visitor monitoring.  This script must be placed on every web page that you want to monitor visitors from.  Additionally, you should ensure that all visitor monitoring scripts are placed at the bottom of each page, immediately before the </body> tag within each HTML file.

Before deploying your visitor monitoring scripts, you should configure each script appropriately using the set up options below the visitor monitoring script.  The recommended default options are already preset for you.  Note that you can deploy different versions of the visitor monitoring script to different pages as required by your web site architecture.

Warning:  Never deploy more than one copy of the visitor monitoring script to each web page.  Accidentally adding the visitor monitoring script more than once to a single page will cause erratic behavior.

Setting Visitor Monitoring Options:

Monitoring Tab

This section allows you to configure detailed visitor monitoring settings.

Monitor how long visitors remain on each page and/or make proactive and automatic chat requests configures your visitor monitoring script to constantly update the Velaro servers, even when the visitor is sitting idle on your web pages.  Setting this option also enables auto-invitations and pro-active chat requests.

Simply monitor visitors as they navigate from page to page to disable these options. By using the second option, your website pages can potentially load a little faster.  Visitors sitting idle on a page that does not use the first option automatically times out after two (2) minutes.

Do not monitors visitors at all. Only document their arrival. (Analytics Only) will not track any visitors that navigate to this page.  It will simply retain data that can be collected in your analytics tool.  Your agents will not be able to view any visitors on this page.

Department Tab

Velaro allows you to track visitors as they navigate your site by department.  Departmental navigation allows you to categorize your visitors into a department based on their current location of your website.  To configure the department that you want to categorize visitors, select the appropriate department from the department tab.

Note:  By selecting None, visitors are not categorized or placed in to a specific department.  However, if a visitor has previously navigated to a page that has a department specific monitoring script, navigating to a page that has no department setting does not move them out of the last department.  This feature allows you to create an event-based monitoring service that only categorizes visitors as they move to significant pages throughout your site.
Once a visitor navigates to a page that has a department specific monitoring script, only agents that are part of that department will see that visitor in the Velaro Desktop Application.

ASP Pages Tab

Select the ASP Pages toolbar option to configure script compatibility with ASP pages.  If your web site pages are generated using classic ASP (Microsoft Application Server Pages), you must select to use an ASP compatible version of the visitor monitoring script.  ASP pages typically end in the .asp file extension.  All other file types (HTML, .aspx, .php, etc) should be deployed using the standard script option.

Security (SSL) Tab

Select the Security (SSL) toolbar option to configure script compatibility with HTTPS.  If you are deploying the visitor monitoring script to pages that are accessed via HTTPS (secure HTTP), you must modify the visitor monitoring script deployed on that page for compatibility.

Transactions Tab

Select the transactions toolbar option to configure a page for transactions created in Analytics > Transactions.  This visitor monitoring script will be deployed on the landing page as a result of a specific action that you have created, in order to track progression analytics.

Cookies Tab

Select the Security (SSL) toolbar option if the page you are deploying this script to needs access to browser cookies for Livefluence triggers.  This option will only need to be set if you are using the Livefluences rule Cookie("cookieName").  If Livefluences triggers are written with the rule Cookie("cookieName") and you do not select "Yes" here, these rules will always evaluate to False.