My sounds have stopped working with the application, how do I fix that?

By default when the application is installed all file paths for sounds are relative. If you decide you would like to change your sounds back to the default ones you can find the default sounds in this folder on the local machine the application is installed on. C:\Program Files\Velaro\Velaro Agent Desktop\sounds\

To set your sounds to the original location for the application do the following.

1. In the agent desktop application click on Tools -> Options.
2. Select the tab for "Sounds"

These are your options for setting sounds.
    a. Visitor Sounds -> New Visitor. This is the sound the application will make every time a new visitor appears in the agent desktop application. Normally this happens when a visitor lands on one of your web pages that contains the visitor monitoring script.
    b. Chat Sounds -> New chat. This is the sound the application makes when a new chat opens.
    c. Chat Sounds -> New conversation text. This is the sound the application makes when new text is received in the agent chat window.
    d. Queue Sounds -> Waiting to chat. This is the sound the application makes when a new chat request has come in, this is ONLY if your organization uses "wait queues" for incoming chats.
    e. Queue Sounds -> Waiting for call. This is the sound the application makes for incoming "Click to call" requests
    f. Click to call Sounds -> New call request. This is the sound the application makes when a "Click to call" request has opened on your screen.

3. By default the sounds are configured during installation to a relative path. You will need to set the sounds to the exact location on your machine.
4. To select the sound you will need to browse for the correct file. To open and select the sound you want click on the small button next to the file listed in the window (it looks like a small button with three dots in it).
5. You will need to browse for the Velaro sound files, normally these are located at C:\Program Files\Velaro\Velaro Agent Desktop\sounds\
6. The default sound files are as follows
    a. Visitor Sound -> New Visitor; queue7.wav
    b.Chat Sounds -> New Chat: ring2electric.wav
    c. Chat sounds -> New conversation text: receivetext7.wav
    d. Queue Sounds -> Waiting to chat; queue3.wav
    e. Queue Sounds -> Waiting for call: queue3.wav
    f. Click to call Sounds -> New call request: ring2electric.wav

You may test the sounds by clicking on the blue arrow next to each once you have set their new location.

Make sure you click on "Apply" and then "OK" to save your changes.

For more information on setting the sounds that the application makes please see this article in the Velaro knowledge base.
http://www.velaro.com/kb/KnowledgebaseArticle10125.aspx?