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Using chat language translation

Using chat language translation

One of Velaro's many great features is the ability for our chat to be used throughout the world. In order to aid in the ease in which chat is handled across the world, Velaro supports the use of many different languages. Velaro has a built in language translator which will allow you to automatically translate a chat, to a specified language, in real time.

Please follow these steps to configure your chat language translation:

Step 1 - Set your individual agent's desired chat language

Set this to the language you would like your visitors chat text to be converted to. I.E. If your visitor is chatting in Spanish and you would like that converted to French, your agent's default language would be set to 'French'.

Have your agent log into the control panel at login.velaro.com
Select Account > Users
Select the user from the 'Working on' drop down
Change the 'Default Language' setting to the language you would like that agent's chats to be converted to

Step 2 - Set your visitors department's language

You are going to set this to the language you would like the visitor to use in that departments chat. I.E. If your sales department's language is set to 'Japanese' you will be expecting your visitors to enter Japanese text into chats with the sales department.

Log into your administrator account at login.velaro.com
Select Account > Departments
Select your desired department from the 'Working on' drop down
Set the 'Default Visitor Language' to your desired visitor language

Step 3 - (Optional) Allow the visitor to choose what language they will be chatting in

Customize a prechat survey (For more information refer to: http://kb.velaro.com/KnowledgebaseArticle10027.aspx)
Create a new question
Assign that question type as 'Visitor Language'

This setting will override any department language settings.

Note: If either an agent's settings are set to 'Not Set' or a department's language settings are set to 'Not Set'; no translation will take place.