Once your agents have been placed in their specific departments you will need to deploy the visitor monitoring script to the pages that are specific for that department.
1. Log into the control panel at http://login.velaro.com with your administrative login.
2. Go to Deploy -> Visitor Monitoring.
3. Select the department on the left side to generate a department specific script.
4. Make any other selections, i.e. auto invite, Secure page, .asp page, etc.
5. Once the final script has been generated copy and paste this into your web page(s) that would correspond to the department selected. This will replace any previous visitor monitoring script on the page.
6. Now that your new script has been posted to your page(s) when you agents log in they will only see the visitors on the pages for the departments they belong to.
Please note that your agents will be able to see all of your web visitors if the visitor monitoring script is not department specific.
Below is a generic example of the visitor monitoring script with the department selection.
<!-- Velaro Weblink Code --><script>
var vnt='yes';
var vrt='no';
var vt=1;
if (document.cookie.length>0) {
if (document.cookie.indexOf('velaront1=')!=-1) vnt='no';
cs=document.cookie.indexOf('velaroret1=');
if (cs!=-1) {
vrt='yes';
cs=cs + 11;
c_end=document.cookie.indexOf(';',cs);
if (c_end==-1) c_end=document.cookie.length;
vt = parseInt(unescape(document.cookie.substring(cs,c_end)));
if(vnt=='yes') vt++; } }
var ed = new Date();
ed.setHours(23); ed.setMinutes(59); ed.setSeconds(59);
document.cookie='velaront1=yes;expires='+ed.toGMTString();
ed.setFullYear(ed.getFullYear()+1);
document.cookie='velaroret1='+vt+';expires='+ed.toGMTString();
var rm = escape(window.document.referrer.replace("&","*"));
var pm = window.document.URL.replace("&","*");
var sm = 'http://visitors.velaro.com/visitor/monitor.aspx?siteid=XXXX&deptid=XXXX&autorefresh=yes&newtoday='+vnt+'&returning='+vrt+'&origin=';
sm=sm+rm+'&pa='+pm+'"></scr'+'ipt>';
document.write('<script src="'+sm);
</script><!-- End Velaro Weblink Code -->
With the deptid in the script that will determine what agents can see your visitors in the Agent Desktop application.